Articles

Enduring business practices – What helps some companies endure longer than others? … was the question asked by FT’s Michael Skapinker (April 2015). Is it periodic reinvention? Nokia went from paper manufacturer (1865) to mobile networks equipment (2015) via rubber boots and rain-coats, cables and tv-sets, electricity generation, toilet paper,…

Services automation – Chinese restaurants started introducing robots to replace waiters in 2014, Eatsa in San Francisco (2015) is using iPads to order meals to be picked up from a cubicle. Eateries are just one service industry where automation is taking over. But it won’t stop at relatively simple processes.…